Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 2025 - 08:20 CST
Update - We are continuing to work on a fix for this issue.
Nov 25, 2025 - 17:06 CST
Identified - --Executive Summary

Liongard recently deployed an update to the Liongard Agent that unintentionally introduced instability in some partner environments. The update included a new Nmap-based enhancement for Network Discovery, but the way this capability was packaged and distributed resulted in several endpoint protection platforms—most notably SentinelOne—flagging legitimate components as malicious.

This issue was not due to a security compromise, but rather to how the Nmap integration was implemented in the agent. Some security solutions interpreted the bundled Nmap installer as a threat, leading to quarantines and—in more severe cases—temporary loss of network connectivity on protected endpoints.

Liongard takes full responsibility for the disruption this caused.

To immediately mitigate partner impact, we are releasing Agent version 5.1.1, which removes the Nmap integration entirely and clears existing Nmap files from the Liongard Agent directory. This rollback will temporarily pause Network Discovery functionality until it is reintroduced with a more compatible, rigorously validated design in version 5.1.2.


--Detailed Technical Analysis

--What Happened

Agent versions 5.0.4 through 5.1.0 introduced Nmap to expand Network Discovery capabilities. Although secure and intentional, the method of bundling this tool resulted in some EDR/AV vendors misidentifying it as a “Hacking Tool.”

Because of this misalignment between our packaging approach and security vendor expectations, certain policies responded aggressively, quarantining files or disabling network adapters entirely.

--Root Cause

The issue originated from how the Nmap installer was included and delivered within the Liongard Agent. While Nmap itself is widely used and trusted, our deployment approach triggered behavior- and signature-based detections in several protection platforms.

This was a preventable integration challenge on our part, and we are taking action to ensure it does not recur.

--Immediate Remediation: Agent 5.1.1

To stabilize partner environments, Agent 5.1.1 will:

· Fully remove the Nmap installer from the agent

· Remove any existing Nmap files from previously installed versions

· Prevent further EDR false positives related to this release

· Temporarily suspend Network Discovery Inspector functionality

Work is already underway on Agent 5.1.2, which will restore Network Discovery using an approach that aligns with modern EDR expectations and vendor security criteria.


--Moving Forward: Improvements & Preventive Measures

Liongard is committed to learning from this event and improving both our release processes and our diligence around security vendor compatibility.

1. Strengthened Pre-Release Testing With Security Vendors

We are expanding testing and validation across multiple EDR/AV vendors—including SentinelOne, CrowdStrike, and Microsoft Defender—to ensure future changes are recognized as safe before release.

2. Enhanced Packaging & Architecture Review

Before introducing utilities or scanning tools like Nmap, our engineering teams will now perform deeper compatibility reviews tailored to how EDRs evaluate installers, command-line utilities, and network-scanning behaviors.

3. Earlier & More Detailed Partner Communication

Future architectural updates will be accompanied by:

· Clear technical preparation steps

· Updated EDR allowlisting guidance

· Early communication for partners with strict security postures

4. Expanded Internal Validation

We are enhancing our release pipeline to include:

· Multi-vendor false-positive testing

· Behavior-based security scanning

These steps are designed to prevent similar disruptions and ensure future enhancements are introduced with the necessary rigor and validation.


--Closing Statement

We acknowledge the disruption this incident caused and take responsibility for the impact on your operations. Our team is fully committed to resolving the issue, restoring full functionality, and implementing the improvements needed to prevent this from happening again.

Thank you for your continued partnership and patience as we work through this with urgency and care. If you have any questions or need support with affected endpoints, please reach out to Liongard Support.


https://support.liongard.com/en/articles/12936905-incident-review-liongard-agent-update-sentinelone-false-positive

Nov 25, 2025 - 17:05 CST

About This Site

Welcome to the Liongard Status Page where you can find the most up-to-date status of our instances. We will use this page to track and communicate service outages if Liongard is down or otherwise not working.

If your instance is operational and you’re still experiencing issues, please contact Liongard Support via chat which can be initiated in app or by accessing https://www.liongard.com/

US Instances Operational
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US2 Instance Operational
US3 Instance Operational
US4 Instance Operational
US5 Instance Operational
US6 Instance Operational
US7 Instance Operational
US8 Instance Operational
US9 Instance Operational
US10 Instance Operational
US11 Instance Operational
AUS Instances Operational
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UK Instances Operational
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CA Instances Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 5, 2025

No incidents reported today.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

Unresolved incident: Liongard Agent Update & SentinelOne False Positive.

Nov 25, 2025
Resolved - The incident has been resolved.
Nov 25, 15:47 CST
Update - Update on IT Glue Flexible Asset Integration Issue

KaseyaIT Glue is taking further steps to fully resolve the IT Glue Flexible Asset integration issue. They plan to release a hotfix on July 31 to address the issue.

In the meantime, we continue to recommend that partners use IT Glue Pro Sync, which leverages Core Assets for a more stable experience. This feature is available in Preview for all Liongard partners for a limited time.
For details on enabling Pro Sync, please visit: https://docs.liongard.com/docs/core-asset-configuration-syncing-it-glue

Jul 23, 17:13 CDT
Identified - Kaseya IT Glue has identified the issues impacting our IT Glue Flexible Asset integration. They have provided an initial resolution for part of the issue, and we are actively working with them to get to a complete resolution.

In the meantime, we recommend partners leverage IT Glue Pro Sync, which utilizes Core Assets to provide a more stable experience. This feature is now available in Preview for all Liongard Partners for a limited time. Click here for more information on how to enable this feature: https://docs.liongard.com/docs/core-asset-configuration-syncing-it-glue

Jul 17, 18:40 CDT
Investigating - We are currently investigating performance issues affecting IT Glue Flexible Assets. Our team is actively working with Kaseya IT Glue to identify and resolve the root cause of the issue.

In the meantime, we recommend partners leverage IT Glue Pro Sync, which utilizes Core Assets to provide a more stable experience. This feature is now available in Preview for all Liongard Partners for a limited time. Click here for more information on how to enable this feature: https://docs.liongard.com/docs/core-asset-configuration-syncing-it-glue


We will provide updates as we learn more.

Jun 26, 18:22 CDT
Resolved - This has been resolved.
Nov 25, 15:46 CST
Monitoring - While we continue to experience issues with our existing Continuum RMM Inspector, we will be developing a new ConnectWise RMM Inspector that leverages the ASIO platform.

We will provide an update once the new inspector has been released.

Jun 26, 18:21 CDT
Identified - We are currently experiencing issues with the Continuum RMM Inspector that are causing an increase in intermittent Inspector failures. 

We have determined this to be an issue with the information being returned by the Continuum API. We have escalated the issue to ConnectWise and we are uncertain as to the future of this API as this product is being superseded by the newer ConnectWise RMM product.

In addition to the Liongard support request, we also suggest creating a support request with ConnectWise Support.

Nov 3, 15:08 CDT
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.