RESOLVED: ConnectWise PSA (formerly ConnectWise Manage) Integration Issue Resolved We’re happy to report that the issue impacting ConnectWise PSA has been resolved. Tickets closed in ConnectWise PSA are now automatically closing their corresponding Liongard Alerts. Thank you for your patience.
If you have ticketing sync enabled, Liongard Alerts will automatically update ConnectWise PSA with minimal impact. However not all Alerts will close, check your open Alerts in Liongard to see if the corresponding ticket in ConnectWise PSA is open or closed. If they don’t match, you may want to go through your Alerts and close or update them as-needed.
Posted Mar 08, 2023 - 12:36 CST
Investigating
We are aware of an issue with the ConnectWise PSA Integration. When a Liongard Partner closes a ticket in ConnectWise PSA, the associated alert in Liongard is not closing - it’s remaining open.
Our Engineering team has investigated this and has opened a support case with ConnectWise’s Support team. We do not have an ETA for resolution right now, but will update you when we do.
Note: This issue is limited to communication from ConnectWise PSA to Liongard. It is not impacting Liongard to ConnectWise PSA communications - Alerts closed in Liongard are closing associated tickets in ConnectWise PSA.
Posted Feb 17, 2023 - 09:02 CST
This incident affected: US Instances (US1 Instance, US2 Instance, US3 Instance, US4 Instance, US5 Instance, US6 Instance, US7 Instance, US8 Instance, US9 Instance, US10 Instance, US11 Instance), AUS Instances (AUS1 Instance, AUS2 Instance), EU Instances (EU1 Instance), UK Instances (UK1 Instance, UK2 Instance), and CA Instances (CA1 Instances, CA2 Instance).